Customer policy

Refund & Cancellation Policy

Last updated September 24, 2026

Digital products are not returnable or exchangeable. Because downloadable files cannot be physically returned, purchases of the Complete Listing Kit are final once access has been provided, except as described below or as required by applicable law.

Digital product delivery problems

If you cannot access the files, receive a damaged or unusable file, receive the wrong product, or are charged more than once for the same order, email listingdeskco@gmail.com within seven calendar days. We will first attempt to correct the delivery or billing problem. If a verified problem cannot reasonably be corrected, an appropriate refund may be issued.

What is not refundable

We do not offer returns, exchanges, or refunds for a change of mind, failure to use the product, disclosed software incompatibility, or dissatisfaction with the general design of an editable template.

Customized Listing Kit and Concierge services

Before work begins, you may request cancellation by emailing us. We may refund the purchase price less nonrefundable payment-processing fees, to the extent permitted by law. Once customization or concierge work begins, amounts paid are generally nonrefundable because production capacity has been reserved and onboarding, planning, or customization work has started.

If Listing Desk Co. cancels a project without delivering the purchased service, amounts paid for undelivered work will be refunded.

Contact

Questions about an order, delivery problem, or billing issue may be sent to listingdeskco@gmail.com. Nothing in this policy limits rights that cannot be waived under applicable law.